The launch-desktop.ica file won’t open, what to do now?

When using the Citrix Receiver to launch the Desktop and the launch-desktop.ica file won't open or gives an error, your browser session might be outdated.
Try one of the following to fix it:

• Reload the browser page and relaunch the Desktop
• Log off on the portal and re-logon; try relaunching the Desktop
• reboot cloud Desktop

Also, make sure that you open the .ica file with the workspace application.

Windows:

1. Go Windows Setting /Apps
2. In the left pannel choose Default apps
3. Scroll down until you find Choose default apps by file type
4. Change the .ica file type and set workspace as default app

Mac:

1. Right-click on a file that uses the file type you'd like to change the default for. For example, one with a .jpg extension (a photo)
2. Click on Get Info in the pop-up
3. Click Open With if the section isn't already expanded
4. Click the drop-down menu
5. Click the app you want to use
6. Click Change All...
7. Click Continue when the Finder asks you if you're sure

When the above actions doesn't fix the issue, please contact support via support@cloudalize.com.