FAQ
Getting started
- Manuals: Getting started with the Cloudalize Platform & Launch a Virtual Desktop
- Getting Started - Dashboard
- Create a user and assign a desktop
- How do I deploy a Desktop/Workstation
- Change subscription type
- Cloudalize Status Page
Desktops
- Does Cloudalize require a client installation on my device?
- What happens to my data when I shut-down or disconnect from my Cloudalize Desktop ?
- What is the spec needed for my end point hardware / PC?
- What CODECs are available for me to select?
- How do I change the codec setting on my Virtual Workstation?
- Can I run Unix or Linux applications?
Known Issues
- Known issue: Autocad install issue: Civil 3D 2023
- Known issue: Revit install error (Error -- 2146885616)
- Known issue: Shared drive error message: Can't read from the source file or disk
- How to recover files on the S-drive
- Known issue: full screen video in Chrome
- Known issue: iPad retina display resolution
Connectivity
- Can I work on Cloudalize with a 3G/LTE connection?
- Which CODEC is required for my type of application?
- Why is the right codec essential for getting the best Cloudalize experience?
- What browsers are supported or recommended for a browser based Virtual workstation?
- Can I use a WiFi connection ?
- What is the average data consumption and how much will it cost me?
Billing
- How to export your billing history from Cloudalize Platform
- How to change the billing schedule for a blueprint
- When does the consumption counter start?
- Can I track my consumption somewhere?
- Can I make my own performance profiles?
- Change desktop billing schedule
Account Management
- Administrator: Deploys and Desktops Menu
- Can I share my work with others outside the organisation?
- Can I get banned from Cloudalize?
- Is my data and what I do on Cloudalize monitored or shared with 3rd parties?
- Can I delete my own account?
- How do I upload credits on my account?
Applications
- Is it possible to enable Hyper-V inside my cloud Desktop?
- What about 3rd party licenses ?
- Can I run any application on my Cloudalize Desktop that normally runs under Windows10?
- In the Cloudalize platform, can I collaborate on a design or model in real time?
- Who is acountable for the software and licenses running on your platform?
- Optimize 3D mouse movements
Data
- Archive Drive - how to configure on your end point (or inside your Cloudalize Desktop)?
- Who is accountable for the data stored on your platform?
- What type of encryption can I use to protect my data.
- How can I transfer large data sets to you?
- Which is the antivirus you provide on the Cloudalize Desktops?
- How can I access local data from the Desktop?